Privacy Policy

Last updated: January 1, 2025

PrimeHomeFix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

Fill out our contact form (name, email address, phone number)
Request a quote or estimate
Call or email us with inquiries
Subscribe to our communications

The personal information we collect may include: your name, email address, phone number, home address, and details about your repair or project needs.

How We Use Your Information

We use the information we collect solely to:

Respond to your inquiries and provide customer service
Schedule appointments and provide estimates
Send appointment reminders and project updates
Improve our website and services
Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:

With service providers who assist us in operating our business (e.g., scheduling software providers)
To comply with legal requirements or court orders
To protect our rights, property, or safety

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our Cookie Settings or your browser settings. For more details, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information
Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at privacy@primehomefix.com.

CCPA Compliance (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected about you
Right to know whether your personal information is sold or disclosed (we do not sell personal information)
Right to say no to the sale of personal information
Right to equal service and price, even if you exercise your privacy rights

To exercise your CCPA rights, contact us at privacy@primehomefix.com or call us at (734) 979-4620.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@primehomefix.com
Phone: (734) 979-4620
Mail: PrimeHomeFix, 200 Public Square, Suite 1900, Cleveland, OH 44114