Last updated: January 1, 2025
Please read these Terms of Service ("Terms") carefully before using the services provided by PrimeHomeFix ("we," "our," or "us"). By scheduling a service or using our website, you agree to these Terms.
PrimeHomeFix provides residential home repair and maintenance services including, but not limited to, electrical repairs, plumbing services, carpentry, drywall repair, and senior safety modifications. All work is performed by qualified technicians in a professional manner.
Appointments can be scheduled by phone, email, or through our website contact form. We offer appointment windows and strive to arrive within the scheduled time. In the event of unforeseen delays, we will contact you as soon as possible to reschedule.
Free estimates are provided for most projects. For some larger projects, we may schedule an on-site assessment before providing a quote.
We understand that plans can change. We request at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a $50 cancellation fee, particularly for larger scheduled projects.
If our technician arrives at the scheduled appointment time and is unable to access the property or perform the work, a trip charge may apply.
Payment is due upon completion of the work unless otherwise agreed in writing. We accept cash, checks, all major credit cards, Venmo, and Zelle.
For projects exceeding $1,000, a deposit of 50% may be required before work begins, with the balance due upon completion.
All quoted prices are valid for 30 days from the date of the estimate.
PrimeHomeFix warrants all labor performed for a period of 90 days from the date of service. This warranty covers defects in workmanship only and does not cover:
Material defects are covered under the manufacturer's warranty. We will assist with warranty claims for materials we supply.
To the maximum extent permitted by law, PrimeHomeFix shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
We are fully licensed and insured. Our general liability insurance covers property damage and bodily injury caused by our negligence during the performance of services.
Customers are responsible for providing safe access to the work area. Please secure pets in a separate area during our visit. We will take reasonable precautions to protect your property, but we are not responsible for damage to items not disclosed or moved prior to our arrival.
PrimeHomeFix will obtain any necessary permits for work we perform. Permit costs are the responsibility of the customer and will be included in the project quote where applicable. We comply with all local building codes and regulations.
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Cuyahoga County, Ohio.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at info@primehomefix.com or call (734) 979-4620.