Last updated: January 1, 2025
At PrimeHomeFix, your satisfaction is our top priority. We stand behind the quality of our workmanship and are committed to resolving any concerns you may have.
All estimates and consultations provided by PrimeHomeFix are completely free of charge. There is no obligation to proceed with any work after receiving an estimate.
Payment is due upon completion of the agreed-upon work. We accept cash, checks, all major credit cards, Venmo, and Zelle. For projects exceeding $1,000, a 50% deposit may be required before work begins.
We are proud of the work we do and want every customer to be completely satisfied. If you are unhappy with any aspect of our workmanship:
All labor is covered by our 90-day workmanship warranty. If a repair fails due to our workmanship within 90 days, we will return and fix it at no charge. This warranty covers:
This warranty does not cover:
Due to the nature of home repair services, refunds are generally not provided for completed work. However, we understand that exceptional circumstances may arise:
In these cases, we will review the situation and may provide a partial or full refund at our discretion. Refund requests must be submitted in writing within 30 days of the completed service.
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations with less than 24 hours' notice may be subject to a $50 cancellation fee. If we arrive at the scheduled time and cannot access the property, a trip charge may apply.
If you have any concerns about our work, please contact us as soon as possible:
We will acknowledge your concern within 24 hours and work to resolve it promptly. Our goal is always to make things right.
We operate in good faith and expect the same from our customers. Disputes are rare, but when they occur, we are committed to fair and reasonable resolution. If we cannot reach a mutually satisfactory solution, either party may pursue mediation or legal remedies as outlined in our Terms of Service.